24-26 Communications and Internet Services
Item	2006	2007	2008	2009	2010
Postal Services
Letter Mail                         (100 million articles)	13.2	14.0	14.0	13.1	12.8
Parcels                                             (10 000 pcs)	92.9	104.6	118.9	125.4	132.9
Telephone Services①②  (10 000 working lines)
Residential	213.5	228.2	227.4	236.0	240.7
Business	170.1	180.7	183.4	182.9	185.4
Total	383.6	408.9	410.8	418.8	426.0
Fax②                               (10 000 working lines)	37.5	35.2	31.9	28.6	26.0
External Telephone Traffic Volume (10 000 minutes)
Outgoing③	654220	723918	765677	775859	772715
Incoming④	223301	226179	234355	227078	258159
External  Telex Traffic Volume (10 000 minutes)
Outward	18.6	11.2	7.3	3.9	5.2
Inward	57.7	40.8	27.8	14.1	10.4
Transit⑤	35.9	9.6	5.4	-	-
Internal Telex Traffic               (10 000 minutes)	85.9	68.2	30.9	24.4	20.5
Public Radio Paging Receivers②        (number)	123102	140840	117997	117444	104851
Public Mobile Subscriber Units②⑥⑦	5153303	5698205	6089985	6377392	6816033
(number)	(9444140)	(10588504)	(11374224)	(12206910)	(13416011)
Internet Services
No. of Licensed Internet Service
Providers (ISPs)②⑧                     (number)	199	191	192	189	184
No. of Customers of Licensed ISPs②⑨
(number)
Registered Customer Accounts with Dial-up
Access (Excluding Internet Pre-paid Calling
Cards)⑩	632193	634161	621420	644078	741511
Internet Pre-paid Calling Cards for Dial-up
Access	1000	500	300	300
Registered Customer Accounts with Leased
Line Access⑩	1641	1913	1724	1571	1580
Registered Broadband Internet Access
Customer Accounts⑩	1717310	1853026	1921258	2033352	2126962
Internet Traffic Volume⑨
Customer Access via Public Switched
Telephone Networks⑪  (10 000 minutes)	61860	40403	30461	25922	17868
Customer Access via Broadband
Networks                                 (terabytes)⑫	974254	1196601	1289080	1435691	1652942
Notes : ①Figures include direct dialing in lines, facsimile lines and Datel lines.  Figures from December 2007 onwards include the number of
subscribers of IP telephony / voice-over-IP(VoIP) services.
②Figures are as at end of the year.
③Figures also include facsimile and data.
④Estimated figures.
⑤Related service has been terminated since 1 November 2008.
⑥Excluding pre-paid SIM cards. Figures including prepaid SIM cards are presented in brackets.
⑦Figures include 3G mobile services.
⑧Including all licenses authorised to provide Internet access services.  The number of ISPs has been adjusted due to reclassification of
service requested by some licensees.
⑨Estimated figures are based on the returns from the ISPs and do not include users who are not customers of the licensed ISPs.
⑩Registered customer accounts refer to the customer accounts of ISPs (including those free-of-charge customer accounts).  For a registered
customer account which has more than one user login ID, it is counted as one registered customer account only.  Figures do not include
customer accounts which are provided with e-mail addresses only.
⑪Excluding customer access via leased circuits and broadband services.
⑫1 terabyte = 8 terabits.