24-26  Communications and Internet Services
Item	2007	2008	2009	2010	2011
Postal Services
Letter Mail                         (100 million articles)	14.0	14.0	13.1	12.8	13.0
Parcels                                             (10 000 pcs)	104.6	118.9	125.4	132.9	139.2
Telephone Services①②  (10000 working lines)
Residential	228.2	227.4	236.0	240.7	241.2
Business	180.7	183.4	182.9	185.4	184.0
Total	408.9	410.8	418.8	426.0	425.2
Fax②                               (10000 working lines)	35.2	31.9	28.6	26.0	23.3
External Telephone Traffic Volume
(10000 minutes)
Outgoing③	723918	765677	775859	772715	764610
Incoming④	226179	234355	227078	258159	289563
External  Telex Traffic Volume (10000 minutes)
Outward	11.2	7.3	3.9	5.2	3.7
Inward	40.8	27.8	14.1	10.4	7.5
Transit⑤	9.6	5.4	-	-	-
Internal Telex Traffic               (10000 minutes)	68.2	30.9	24.4	20.5	18.8
Public Radio Paging Receivers②        (number)	140840	117997	117444	104851	84495
Public Mobile Subscriber Units②⑥⑦	5698205	6089985	6377392	6816033	7166085
(number)	(10588504)	(11374224)	(12206910)	(13416011)	(14930948)
Internet Services
Licensed Internet Service Providers
(ISPs)②⑧   (number)	191	192	189	184	185
Number of Customers of Licensed ISPs②⑨
Registered Customer Accounts with Dial-up
Access (Excluding Internet Pre-paid Calling
Cards)⑩	634161	621420	644078	741511	788835
Internet Pre-paid Cards for Dial-up Access	500	300	300
Registered Customer Accounts with Leased
Line Access⑩	1913	1724	1571	1580	1546
Registered Broadband Internet Access
Customer Accounts⑩	1853026	1921258	2033352	2126962	2244514
Internet Traffic Volume⑨
Customer Access via Public Switched
Telephone Networks⑪  (10000 minutes)	40403	30461	25922	17868	16816
Customer Access via Broadband
Networks                                 (terabytes)⑫	1196601	1289080	1435691	1652942	1924886
Notes : ①Figures include direct dialing in lines, facsimile lines and Datel lines.  Figures from December 2007 onwards include the number of
subscribers of IP telephony / voice-over-IP(VoIP) services.
②Figures are as at end of the year.  ③Figures also include facsimile and data.   ④Estimated figures.
⑤Related service has been terminated since 1 November 2008.
⑥Excluding pre-paid SIM cards. Figures including prepaid SIM cards are presented in brackets.
⑦Figures include 3G mobile services.
⑧Including all licenses authorised to provide Internet access services.  The number of ISPs has been adjusted due to reclassification of
service requested by some licensees.
⑨Estimated figures are based on the returns from the ISPs and do not include users who are not customers of the licensed ISPs.
⑩Registered customer accounts refer to the customer accounts of ISPs (including those free-of-charge customer accounts).  For a registered
customer account which has more than one user login ID, it is counted as one registered customer account only.  Figures do not include
customer accounts which are provided with e-mail addresses only.
⑪Excluding customer access via leased circuits and broadband services.
⑫1 terabyte = 8 terabits.